Terms & Conditions

Information about us

www.dollymixtureclothing.com is a site operated and owned by Dolly Mixture Clothing (we, our, us). Our registered office is at Homestead Farm, Lutton Garnsgate, Long Sutton, Lincs, PE12 9JP.

Ordering Products

After placing an order, you will receive an acknowledgement email confirming we have received it, however all orders are subject to acceptance by us. We will send you a second email to confirm acceptance when your items have been dispatched. The contract between us (Contract) will only be made when we send you this email to confirm acceptance. We will not charge your credit or debit card until Shopify/Pay Pal has confirmed payments details are correct.

Availability

All items are subject to stock availability. We will inform you as soon as possible if, for any reason, the products you have ordered are not available.

Ordering Errors

You are able to make changes to your order up to the point at which you click the ‘Proceed to Checkout’ button on the ‘Payment & Confirm’ section of the checkout process.

Prices

The prices of all products are in UK pounds sterling as quoted on our site, except in cases of obvious error. Please be aware that these prices exclude delivery costs, which will be added to the total amount due.

Due to the large number of products on our site, it is always possible that some of the products listed may be incorrectly priced, despite our best efforts. We will normally verify prices as part of our order-handling procedure so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If the product’s correct price is higher than the price stated on our site, we will normally, at our discretion, proceed with the order but notify you of the correct pricing.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order acceptance, if the pricing error is obvious and un-mistakable and could have reasonably been recognised by you as an incorrectly priced item.

Payment

We accept payment via PayPal, or via Shopify with the following credit or debit cards: Visa, Visa Electron, Mastercard, Maestro, American Epress and Visa Debit. Dolly Mixture Clothing Gift Vouchers can also be used. Presently, we do not accept cash, cheques or BACS transfers as payment online. We regret to inform you that we are unable to accept Non-UK credit card providers for payment.

Delivery

Dolly Mixture Clothing ship worldwide, for further information regarding our Delivery service click here.

When you have chosen the products you want to buy from us, the delivery address will default automatically to the billing address you have entered for your payment card. If you want us to deliver your order to a different address, you can choose this option as you go through the checkout process.

Orders not received

While we make every possible effort to ensure your products are delivered within set time limits, we cannot prepare for unforeseen circumstances i.e. weather etc.

If you have not received your order by the stated delivery time limits please contact us via email with your full name, address and order number.

Returns Policy

We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in accordance with the following policy.

Returns by Post:

You can return products to Dolly Mixture Clothing for an exchange within 28 days of receiving the products. Please ensure you submitted your returns request using our online returns function which can be found here: We will then refund or exchange the items for an alternative size or equivalent product (dependent on stock).

We try our upmost to ensure no damaged stock is shipped to our customers but mistakes do happen. In the event of a fault with our products please notify us within 5 days of delivery. We will then (subject to confirmation of the fault), exchange the products or refund you in full, upon receipt of returned goods, but shall not have any other liability.

If products are returned to us, you should obtain proof of postage from the Post Office. Any claims for lost items will not be accepted if proof of postage has not been obtained.

Reasonable Care:

If you want to exchange or return any of your products, you must take reasonable care of them and they should be returned to us in a resell-able condition, which means that:

  • You can open the packaging to look at and try on the products as you would in a store.
  • You should not try on the products wearing strong perfume / aftershave or a deodorant which may leave scent or marks on the products.
  • Shoes must not be worn outside and no scuffing should appear on the sole.
  • Tags should not be removed from any item.
  • The original packaging should be retained.

Items that are not exchangeable are as follows:

  • pierced jewellery (including flesh plugs and tunnels)
  • underwear
  • swimwear
  • nail art stickers
  • false eyelashes
  • bath bombs

If you fail to take reasonable care of the products before returning them to us, you may have to compensate us. Regrettably once the order has been placed we are unable to cancel it. If you change your mind about your order after this point you may exchange the products to in accordance with this returns policy. This returns policy does not affect your statutory rights in respect of defective product.

Sale Items 

We regret to inform you that we are not able to provide refunds for sale items, we do however provide exchanges or store credits. 

Our Liability

We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. This does not affect your statutory rights.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control including Acts of God, fire, flood, severe weather, explosion, war, acts of terrorism, industrial dispute (whether or not involving Dolly Mixture Clothing employees), or acts of local or central Government or other competent authorities. This does not affect your statutory rights.

Entire Agreement

These terms and conditions and other notices elsewhere on our website contain the whole agreement between us and you relating to the supply of products. No other terms or conditions will form part of the Contract, unless agreed by us in writing and signed by an authorised Dolly Mixture Clothing employee.

Our Right to Vary These Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.

Law and Jurisdiction

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. These terms and conditions do not affect your legal rights.

TERMS OF WEBSITE USE

This section tells you about the terms and conditions (Terms of Use) on which you may use our website www.dollymixtureclothing.com (our site), whether as a guest or a registered user.

Please read these Terms of Use carefully before you start to use our site. By using our site, you indicate that you accept these Terms of Use and that you agree to abide by them.

Purchasing Products through Our Site

The purchase of products through our site is governed by our terms and conditions of supply.

Your Information

When ordering any products from our site, you will be asked to complete a registration process. Information that you provide on our site must be complete and accurate. You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use. From time to time we may make other services available which also require registration.

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing.

Password/Account Security

To access your stored data on our site, you will need to input your account and password details (login details). You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact us straight away to let us know. We can deactivate your account at any time. Please note that no payment details are kept by Dolly Mixture Clothing for any purpose, however external payment providers Sage Pay and PayPal may store payment details at your discretion.

Liability

Your use of our site and our liability for products which you may purchase through our site is subject to limitations and exclusions under our terms and conditions of supply. We have taken every care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can.

To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our site, any website linked to it and any materials posted on it.

Intellectual Property

We are the owner or the licensee of all brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and other intellectual property rights which appear on our site and in the material published on it. You may use these rights and the material solely for the purpose of using our site in accordance with these Terms of Use. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

Acceptable Use

Certain areas of our site may enable you to enter some content of your own. In such cases, the content must not:

  • Contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case.
  • Be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.

Site Availability

If the need arises, we may suspend access to our site, or close it indefinitely. We will not be liable if for any reason our site is unavailable at any time or for any period.

Viruses, Hacking and Other Offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, unless written agreement has been received via Dolly Mixture Clothing. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable local, national or international law, regulation and good industry practice.

Variations

We may revise these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we make.

Severability

If any of these Terms of Use is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

Complaints

At dollymixtureclothing.com we aim to delight our customers at all times. However, if you are unhappy about any aspect of our site or the service you receive from us and would like to make a complaint, please contact us via email.

NEWSLETTER SIGN UP

Terms and Conditions: No purchase is necessary to enter. Registration completion is based on the following information being provided: full name, and e-mail address. Only one entry per person. Third party registrations will not be accepted.

Gift Voucher Terms and Conditions

  • 1. Activated Gift Vouchers can be used as full payment for any goods at Dolly Mixture Clothing online at dollymixtureclothing.com
  • 2. Amounts over the value of the Gift Voucher will need to be settled via Sage Pay or PayPal.
  • 3. The Dolly Mixture Clothing Gift Voucher is not a credit, charge or cheque guarantee card and cannot be exchanged for cash.
  • 4. The minimum amount required to activate a Dolly Mixture Clothing Voucher Card is £5 and the maximum Gift Card limit is £250.
  • 5. Dolly Mixture Clothing Gift Vouchers remain active for 12 consecutive months after the date of purchase.
  • 6. After this time, the Gift Voucher will expire and any remaining balance will be removed without notice.
  • 7. Refunds will be issued in accordance with Dolly Mixture Clothing’s standard policy.
  • 8. Dolly Mixture Clothing cannot accept responsibility for:
    • (i) unauthorised use of this Gift Voucher; or
    • (ii) Gift Vouchers which are lost, stolen or damaged.
  • 9. Dolly Mixture Clothing Gift Vouchers are not for re-sale.
  • 10. Dolly Mixture Clothing reserves the right to add to or amend these terms and conditions and/or discontinue the card at any time.
  • 11. Customers will be notified in advance via the Dolly Mixture Clothing website.
  • 12. Your statutory rights are not affected.

Jewellery Items

All jewellery is handmade (where stated) by Dolly Mixture Clothing, all jewellery will arrive gift wrapped.

PLEASE NOTE although some of our jewellery looks edible, it is not fit for consumption. Small parts must be kept out of reach of small children.