Orders are sent as quickly as possible once we've confirmed payment. This is usually within 1-2 days but please allow up to 7 days to receive your order. We will inform you by email if there are any problems with your order.
Our office is closed over public holidays, so please bear this in mind when placing your order.
Please Note: Your delivery address is taken directly from your order, so please make sure this is correct when you checkout. We do not see your PayPal details at any stage through order processing so do not rely on your PayPal address if you have different delivery preferences.
Please contact us ASAP if you have entered an incorrect address as we aim to post out orders within 24 hours. We cannot be held responsible for any incorrect addresses provided to us. Please double check that all your details have been filled out before completing your order.
Retail Order Postage Costs
UK Standard Delivery £3.50*
UK Economy Delivery £8.50**
*We use Royal Mail's 2nd Class Recorded postal delivery which is estimated to arrive within 4-5 working days.
UK destinations include England, Scotland, Wales, Northern Ireland, Channel Islands & BFPO.
**We use Royal Mail's 1st Class Recorded postal delivery which is estimated to arrive within 1-2 working days
All orders £17.95*
Great news our delivery rates to Europe are fixed so no matter how much you order you will only pay a flat rate!
*We use Royal Mail's International Tracked & Signed which is a signed for first class service which is estimated to deliver within 2-6 working days
REST OF WORLD:
All orders £19.95*
Great news our ROW delivery rates are fixed so no matter how much you order you will only pay a flat rate!
*We use Royal Mail International Tracked & Signed Signed for Service. Both are first class services. Depending on the destination, orders are estimated to be delivered within 3-7 working days
Any customs or import duties are levied once the package reaches its destination country - any additional charges for customs clearance must be borne by the recipient. We do fill in customs declaration forms for orders from these destinations.
We cannot be held responsible for delivery delays or items lost or damaged once dispatched, either in the UK or to overseas locations.
If you have not received your order within 15 working days, please email us at firstname.lastname@example.org with your order number so that we can give you the tracking information for your parcel. Sometimes your order will be waiting in your local post office and you have not received a 'while you were out' card.
Royal Mail does not consider a package lost until 28 days until after the dispatched date. We will not be able to claim for a lost packet until after this time. Packages lost by Royal Mail will be refunded or replaced after 28 days from the date we posted your order. We cannot be held responsible for packages lost or damaged by Royal Mail but will do all that we can to help you.
We cannot be held responsible for any orders sent to an address incorrectly provided to us by the customer. All addresses are printed as they have been entered in the online account/checkout form, so please double check them before payment. Any orders that have not been called for or have not been able to reach their destination will be returned to our head office.
We will contact you if your order has been returned to us, at which time we will ask if you wish for the parcel to be sent out to you again. A re-posting fee will apply. If you no longer wish for the order, we will refund you for the the value of the order, excluding original postage costs.
Copyright © 2017 Dolly Mixture Clothing